Customer Care
Shipping & Returns
Each Innamoramento order is prepared with care. Shipping and returns are handled with attention to condition, packaging, and customer experience.
1. Processing Time
Ready-to-ship items are usually processed within 1–3 business days.
Made-to-order items may require up to 7 business days before dispatch.
Limited drops may require additional preparation time depending on demand.
2. Delivery
Delivery time depends on destination, courier, customs, and external logistics conditions. Tracking will be provided once the order has been dispatched.
3. Shipping Costs
Shipping costs are calculated at checkout. Any customs duties, import taxes, or local fees are the responsibility of the customer unless stated otherwise.
4. Returns
Non-custom items may be returned within 14 days of delivery.
5. Return Conditions
Returned items must be unused, undamaged, in original condition, and in original packaging with all included accessories, dust bag, cards, and protective materials.
6. Non-Returnable Items
Custom-made, personalized, modified, or final-sale pieces cannot be returned unless defective.
7. Damaged or Defective Items
If an item arrives damaged or defective, the customer must contact us within 5 days of delivery with photos, order number, and description of the issue.
8. Refunds
Refunds are processed after the returned item is received and inspected. Original shipping fees are non-refundable unless the return is due to a confirmed defect or error.
9. Return Contact
To request a return, contact: [CONTACT EMAIL]