Customer Care
FAQ
Answers to common questions about Innamoramento pieces, orders, care, materials, and ownership.
See also: Orders, Care Guide, Lifetime Warranty.
What is Innamoramento?
Innamoramento is a design-driven accessories brand creating sculptural micro bags and objects through digital fabrication, refined finishing, and limited production.
Are the bags handmade?
Each piece is digitally designed and physically finished by hand. The process combines precision technology with artisanal surface refinement.
Are the products durable?
Yes, the pieces are engineered for structural integrity. However, they are sculptural accessories and should be handled with care.
Are the bags heavy?
The pieces are designed to balance structure, form, and wearability. Exact weight may vary by model.
Can the products break?
They are durable but not indestructible. Impact, dropping, pressure, heat, or improper storage may cause damage.
Are pieces identical?
No. Minor variations may occur due to the finishing process. These differences are part of the object’s character and are not considered defects.
Do you offer customization?
Selected pieces may allow customization. Availability depends on the collection and production stage.
Do you ship internationally?
Yes, international shipping may be available depending on destination.
Do you accept returns?
Non-custom items may be returned within 14 days if unused and in original condition.
Do you offer warranty?
Yes. Innamoramento offers a lifetime structural warranty covering manufacturing and structural issues under normal use.
Do you offer repairs?
Yes. Innamoramento offers a lifetime repair and servicing program, including paid services for damage outside warranty coverage.